Atlassian
Overview
Confusing jargon and hard-to-find answers slowed users down. I designed an AI-powered experience that delivers clear, contextual knowledge, speeding up onboarding, boosting productivity, and helping teams work smarter.
Role & Team
Lead Product Designer partnering with Product and Engineering
Impact
0-1
product building.
+1M
users.
AI-generated answers in Search
Smart, personalized answers with sources and follow-up prompts to keep you moving forward.
AI-generated answers in Search
Designed intuitive search experience, enabling users to ask natural-language questions and receive Smart Answers derived from across Jira, Confluence, and third-party tools. Iterated on conversational interactions and response presentation, ensuring relevance, accuracy, and clarity.
Crafted Knowledge Cards that surface context-rich details for specific types of answers.
Partnered with other teams to improve discoverability and influenced Search experience.
AI-generated Definitions
Understand team and company jargon instantly with in-line definitions that keep work moving.
Acronym & Jargon Definitions
Developed experience for inline Definitions in Jira and Confluence, allowing users to hover/click on unfamiliar terms or acronyms and see company‑specific explanations.
Partnered with multiple teams on implementing Definitions across different parts of products.
Designed workflows for adding/editing definitions, maintaining quality and consistency across the organization’s terminology.
Impact and what's next
Rovo 0-1 and beyond
Designed and shipped AI search and AI generated knowledge for millions of Atlassian users
Worked on adoption of features and success metrics gains
Led visioning work to expand AI-generated knowledge across products and surfaces